RESOURCES / FAQ
Good questions.
Clear starting points.
Product terms and site conditions belong in the same conversation.
YOUR QUESTIONS
Before you order.
What does the Home Systems warranty cover?
BC modules have a 15-year product (workmanship) warranty and 30-year power warranty. Inverter and energy storage have a 5-year warranty. Anti-backflow (export limiter) devices have a 3-year warranty. Confirm the written terms and selected equipment in the quotation.
Is the mounting warranty the same?
SolarNova mounting is a separate range with a 10-year warranty and 25-year design life. Project loads, fixing details and installation conditions must be reviewed.
What warranty applies to AIKO modules?
The selected AIKO manufacturer warranty applies. Module family and power bin can affect terms. The module tables show the main-site source data; confirm the order-specific manufacturer documents.
What is the typical lead time?
The regular mounting lead time is 15–20 days after order and drawing confirmation. Home Systems, AIKO allocation, hybrid equipment, diesel generators and shipping schedules are confirmed with the quotation.
Can you arrange shipment to Africa?
Tell us the destination country, port, quantities and preferred delivery terms. Packing, freight scope, documents and destination responsibilities are agreed in the written quotation.
Which voltage and frequency are available?
Please consult us with your country, supply voltage, frequency, phase arrangement and load details. Do not assume every listed system matches every local network.
Will balcony PV run during an outage?
A grid-connected microinverter configuration is not automatically an outage backup system. Confirm the storage, isolation, transfer arrangement and permitted operating mode with a qualified installer.
Are daily generation figures guaranteed?
No. They are approximate values from the supplied product table. Actual production depends on location, season, shading, orientation and system conditions.
What does installation area mean?
It is the PV coverage area listed in the source table. A complete installation also needs access, equipment clearance, structural checks and any locally required setbacks.
Why does ECP8K show two battery figures?
The source table gives 8 kWh in its performance summary and 16 kWh in its configuration. This remains unresolved. Ask us to confirm the final battery schedule before ordering.
Do carports include EV chargers?
The table lists an optional 7 kW charger for SSP-XCP15K-C2-32S and an optional 11 kW charger for SSP-XCP30K-C4-64S. Confirm whether the charger is included in your quotation.
Can you support installation planning?
Send drawings, site photographs, load information and the existing equipment schedule. We can support supply configuration and installation documentation; a qualified local installer must verify site-specific structural and electrical work.
Can a diesel generator be integrated?
Send the generator rating, controller details and auto-start interface. Charging limits, reverse-power protection, transfer controls and operating logic must be checked for the specific system.
How do I request a quote?
Use the model-specific WhatsApp or email links. Include your location, quantity, load schedule, desired backup duration, installation area and delivery destination. No prices are published on this site.
YOUR NEXT INSTALLATION
Let’s put the right
system together.
Send your location, load profile and site drawings.
We’ll help define the equipment and supply scope.